Attention Pays by Neen James

Author:Neen James
Language: eng
Format: epub
ISBN: 9781119480525
Publisher: Wiley
Published: 2018-04-17T12:41:46+00:00

MANAGE YOUR COMMUNICATIONS WITH OTHERS

Use People's Names

Have you ever used your server's name at a restaurant and watched their eyes light up? Notice how they are more attentive to you? They check on you more frequently, make additional suggestions, and constantly refill your drink. You often want to leave them a bigger tip because you can tell they enjoyed waiting on you.

Using someone's name is a simple, no‐cost, attention‐giving strategy that makes people feel special. Dale Carnegie once wrote, “A person's name is the sweetest sound.”

Watch people as their faces light up, they stand a little taller, and they smile more often when you use their name. When you notice someone by using their name, the situation shifts from a mere transaction to a transformational interaction. The other person feels seen and heard and responds positively.

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